Refund Policy
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All services are billed monthly in advance. There are no refunds for partial months of service. You may cancel service at any time.

For all base service charges, payment is due by the first day of the service period regardless of payment method. Delinquent accounts are subject to a $35 late fee per payment period, plus monthly interest accrued at a rate of 1.5% per month or any portion thereof. Userworld understands that occasionally circumstances may prevent timely payment. For this reason, Userworld extends a limited grace period to customer accounts in good standing. After 15 days, any account with a delinquent payment may be disabled until payment is received by Userworld. Any account with a payment 30 days delinquent may be permanently closed and the data in the account may be deleted. The decision to grant a grace period, suspend, or terminate an account for nonpayment remains the sole discretion of Userworld, and Userworld accepts no responsibility for loss of business, lost data, or any other matter with regards to an account handled in this manner.

Userworld will attempt to contact those accounts with past due balances by sending an e-mail to the designated billing contact on the account. Userworld cannot be responsible for outdated contact information. It is your responsibility to keep contact information with Userworld up to date. Please see our Contact Information Policy for more details.

Userworld may be able to re-establish recently closed accounts with those services billed at our then current support rate, but makes no guarantee whatsoever about the availability of data. We will inform you if data is not available if you request to re-establish an account closed for payment delinquencies.

Customer may choose to pay in advance for a period of time for service. All prepayments are considered a commitment to service by Customer and are nonrefundable once paid.

This document may be modified at any time and will be in effect 30 days after online posting.

Rev. 20180613
Posted: June 13th, 2018
In Effect: July 13th, 2018